HG
hanadi ghraizi
loyalty and retention specialist
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Rating
13 yrs
Experience
$1500
Rate / hour
0
Work orders done
About
Customer Experience and Loyalty Specialist with 10+ years of experience in retail and e-commerce within multinational environments. Expertise in customer loyalty programs, retention strategies, NPS analysis, customer journey optimization, campaign management, KPI reporting, and customer care operations. Proven track record of improving customer satisfaction, reducing complaints, increasing operational efficiency, and leading cross-functional teams. Experienced in staff training, coaching, and HR support across multiple branches.