Bilal Alwan

Retail professional with progressive experience across H&M Lebanon and American Outlet Center, advancing from Sales to Visual Merchandising and Store Supervision. Strong background in store operations, team leadership, customer service, visual standards, and KPI follow-up. Adaptable, hands-on leader with solid floor management experience.

WORK EXPERIENCE American Outlet Center – Lebanon Assistant Store Manager | Jan 2022 – Dec 2025 • • • • • • • Supported full store operations, ensuring sales floor readiness and compliance. Led daily floor activities: task allocation, team supervision, and coaching. Managed stock availability, replenishment, and merchandise presentation. Handled customer escalations, ensuring satisfaction and retention. Supported hiring, onboarding, training, and performance follow-up. Oversaw POS operations, cash handling, refunds, and end-of-day procedures. Coordinated promotions and weekly priorities to drive sales performance. H&M Lebanon Supervisor | Aug 2017 – Feb 2021 • • • • • Supervised daily store operations and supported opening/closing procedures. Led and motivated teams to achieve sales targets and service standards. Followed up on KPIs and supported action plans to improve performance. Managed staffing, shift coverage, and on-floor leadership during peak hours. Ensured compliance with company policies, loss prevention, and cash handling.

Visual Merchandiser | Mar 2015 – Aug 2017 • • • • Executed visual guidelines to maintain strong brand image and displays. Implemented seasonal campaigns and weekly VM updates. Managed mannequins, windows, and focal points with attention to detail. Monitored best sellers and stock levels to optimize exposure. Sales Associate | Jan 2012 – Mar 2015 • • • Delivered high-quality customer service and styling support. Achieved individual and store sales targets. Maintained floor standards, fitting roomsupport, and POS assistance.