Daniel Al-Ghandour

DANIEL KHALED AL GHANDOUR +961-76545081| [email protected]|BEIRUT , LEBANON OBJECTIVE Dedicated and customer-focused professional with experience as a cashier, host, and call center representative. Proven ability to handle cash operations, manage customer inquiries, and deliver exceptional service in fast-paced environments. Strong interpersonal, communication, and problem-solving skills with a commitment to accuracy, teamwork, and maintaining high customer satisfaction standards. EXPERIENCE Cashier & Call center a 2022 - Present Al Shams restaurant • Cash Handling: Managed payments, balanced cash drawers, and ensured accuracy in all POS transactions. • Customer Service: Assisted guests in person and by phone, resolving issues promptly and professionally. • Order Coordination: Processed and confirmed customer orders, ensuring accuracy and timely delivery. • Reporting: Recorded daily transactions and call logs to support sales tracking and performance review. Host 2021 - 2022 Amaleen Café & Restaurant • Guest Reception: Welcomed and seated guests promptly while maintaining a friendly and professional attitude. • Reservation Management: Handled table bookings and walk-ins efficiently to optimize seating and guest flow. • Customer Assistance: Provided menu information and coordinated with waitstaff to ensure excellent service. • Front Desk Operations: Managed phone inquiries, takeout requests, and guest complaints courteously and effectively. EDUCATION Technical Baccalaureate (BT3) in Hospitality 2020 – 2022 Technical institute of Bekaa (Specialization in Western and Eastern cuisine) ❖ Practical Training: Gained hands-on experience in food preparation, menu planning, and table service following international hospitality standards. ❖ Customer Interaction: Developed strong communication and service skills through real-world training in guest relations and restaurant operations. SOFT & HARD SKILLS \0 Soft Skills Hard Skills • Customer Service and Communication • Problem-Solving and Conflict Resolution • Teamwork and Collaboration • Time Management and Multitasking • Attention to Detail and Accuracy • Languages: English (fluent), Arabic (Native). • Point of Sale (POS) Operations • Cash Handling and Payment Processing • Customer Order Management • Call Center Communication Systems • Microsoft Office (Word, Excel,PowerPoint)